General Questions

Countries Restricted and Supported

Restrictions on Who Can Join ETF?

What's included with my Evaluation?

Professional vs Non-Professional Market Data

Guide to Our Commissions and Exchanges We Support

Trading Major Economic Releases

Supported Platforms & Data Feed

ETF has partnered with NinjaTrader and Rithmic.

Free Reset on Subscription Renewal

What are Reward Points?

Earn rewards points on all evaluations and reset purchases.

How do I cancel my subscription?

Fast Tracks do not renew monthly and others you can cancel via your trader dashboard

Managing Billing Information and Invoices

Update your billing information and get a list of invoices by visiting your trader dashboard

Important Notice: How to Ensure Access to Password Recovery Information and Email Notifications

Not receiving email notices or announcements?

How do I Contact Support?

Contact our support team for help or questions. Reach us through the following:

Why did I get charged for an account I archived?

Archiving an account does not cancel the subscription.

Why did I get charged for a failed account?

Does the renewal cost start from the date of purchase or from your first trading day?

It starts from the date of purchase. Please plan accordingly.

What instruments can I trade?

Guide on Using Market Depth Level 2

How to find contract roll-over dates

CME Products and Contract Expiration 2023

CME Products and Contract Expiration 2024