General Questions

Is CME Market Depth a One-Time Payment or a Monthly Subscription?

Clarifies whether CME Market Depth is available as a one-time payment or a recurring monthly subscription, and if a $15/month option exists.

Countries Restricted and Supported

Elite Trader Funding (ETF) supports a global community of traders. However, due to regulatory restrictions imposed by our U.S. FCMs (Futures Commission Merchants), clearing firms, and brokers, we are unable to accept traders from certain countries. Additionally, Office of Foreign Assets Control (OFAC) restrictions may prevent our brokerage partners from legally providing accounts to residents of these countries.

Restrictions on Who Can Join ETF?

Elite Trader Funding (ETF) is committed to providing trading opportunities to a global community. However, there are certain eligibility criteria and restrictions that traders must meet to use our services.

What's included with my Evaluation?

When you purchase an evaluation from Elite Trader Funding (ETF), you receive essential market data as part of the package. Here’s what’s included and additional options available for traders.

Professional vs Non-Professional Market Data

When using Elite Trader Funding (ETF), understanding the difference between Professional and Non-Professional market data is essential. These classifications determine both the cost and usage of the market data provided.

Guide to Our Commissions and Exchanges We Support

Elite Trader Funding (ETF) is committed to providing clear information about the commissions associated with trading and the exchanges we currently support. This guide outlines the key details to help you navigate our platform.

Trading Major Economic Releases

Elite Trader Funding (ETF) allows traders to participate in trading during major economic releases without any restrictions. However, it’s important to understand the risks associated with trading in such high-volatility environments.

Supported Platforms & Data Feed

Elite Trader Funding (ETF) has partnered with a variety of trading platforms and data feeds to offer traders flexible options for their trading needs. Below is an overview of the supported platforms and their compatibility.

Automatic Reset on Subscription Renewal

At Elite Trader Funding (ETF), we offer an automatic reset for your evaluation if it’s in a failed state when your subscription renews. This policy helps traders continue their journey without any additional cost for resets.

What are Reward Points?

At Elite Trader Funding (ETF), you can earn reward points on all eligible evaluation and reset purchases. These points provide a great way for traders to gain value and save on future purchases.

How do I cancel my subscription?

Canceling your account subscription is simple and can accomplished through your Trader Dashboard.

Managing Billing Information and Invoices

Elite Trader Funding (ETF) makes it easy to manage your billing information and view your invoices directly from your Trader Dashboard. Here’s how to access and update your details.

FIX: Not Receiving Password Recovery and Other Email Notifications

Not receiving email notices or announcements?

How do I Contact Support?

At Elite Trader Funding (ETF), we’re committed to providing prompt and helpful customer support. If you have any questions or need assistance, our support team is ready to help you.

Can I signup as a business entity?

Why did I get charged for an account I archived?

At Elite Trader Funding (ETF), it’s important to understand that archiving an account does not automatically cancel your subscription. Here’s what you need to know to avoid unnecessary charges

Why did I get charged for a failed account?

Does the renewal cost start from the date of purchase or from your first trading day?

At Elite Trader Funding (ETF), it’s important to understand when your renewal billing period begins to ensure you can plan your trading activities effectively.

What instruments can I trade?

At Elite Trader Funding (ETF), trading is exclusively limited to U.S. futures instruments. This restriction ensures that traders on our platform focus solely on futures markets while adhering to the specific rules and guidelines we provide.

Guide on Using Market Depth Level 2

Market Depth Level 2, or simply Level 2, is an essential tool for traders looking for detailed insights into market liquidity and supply and demand dynamics in futures trading. Here’s a guide on how it works and its benefits.

How to find contract roll-over dates

In futures trading, understanding contract roll-over dates is crucial as futures contracts come with expiration dates. After expiration, contracts become invalid, so traders must know when to roll over to the next contract to maintain market exposure. This guide will help you find roll-over dates efficiently.

Forex and Futures Symbol Guide: Currency Pairs, Metals, and Indices

This article is useful for traders looking to understand how Forex pairs translate to Futures contracts.

Routine Maintenance Every Weekday Between 4-5 PM CST

Elite Trader Funding (ETF) conducts routine maintenance on its trading platforms every weekday between 4:00 PM and 5:00 PM CST. During this maintenance window, traders may experience platform downtime or encounter errors when trying to access their accounts.

Our Bug Bounty Program: Responsible Disclosure Policy

Unauthorized security testing or extortion attempts will be treated as illegal intrusions. Follow our responsible bug bounty disclosure process to report vulnerabilities ethically.

Phone Number Opt-In: Simple & Secure

To receive important updates, alerts, and marketing messages, users must confirm their opt-in via text.

Why We Use SumSub for Customer Verification

At ETF, we’re committed to providing you with a safe, secure, and seamless experience. That’s why we’ve partnered with SumSub, a leading identity verification platform, to help us get to know our customers better while keeping everything compliant and protected.

Refund Policy

All sales are final. The one exception is our 100% Satisfaction Guarantee, conditions apply.

2025 Holiday Trading Hours

Troubleshooting: ERR_SSL_PROTOCOL_ERROR

Fix: “This Site Can’t Provide a Secure Connection” (ERR_SSL_PROTOCOL_ERROR)

Can I Update My Email Address?