Access Your Trader Dashboard: Log into your Trader Dashboard and locate the account associated with the subscription you want to cancel.
Click the Vertical Three Dots: Once you find the account, off to the right of the account name, click the three vertical dots to open a menu of options.
Click Cancel Account: Select the option to cancel the account and proceed to finalize the process.
4. Finality of Cancellation: Once you cancel the subscription, the canceled account cannot be renewed or reset. There are no refunds for any unused time or services; the cancellation is final.
Important Notes
If you do not see your subscription listed or the cancel button is unavailable, please email support@etf.fund. Provide ETF Support with the account number you wish to cancel, and they will handle the cancellation.
Fast Track accounts are excluded from the cancellation process since they do not have a monthly subscription that renews.
If you cannot pass the Fast Track within 10 or 14 calendar days, the evaluation auto‑fails and cannot be reset.