Understanding the New Policy Effective immediately, all users must log into their platform (Rithmic/Tradovate) accounts at least once within a 30-day period. This policy helps us identify active accounts and allocate resources more efficiently. Regular logins are a small but significant way you can help us continue offering high-quality services.
The Reason Behind the Policy Maintaining user accounts incurs ongoing costs, including data storage, security, and customer support. When an account remains inactive for an extended period, we interpret this as a lack of interest in continuing the service. Therefore, we need to identify and deactivate dormant accounts to manage resources effectively and keep our platform running smoothly.
Consequences of Non-Compliance If a user does not log in within the 30-day period, we will assume they have willingly relinquished their account. Consequently, the account will be disabled, and any accumulated profits or credits will be forfeited. This action is necessary to free up resources for active users and maintain a high level of service.
Reactivation of Disabled Accounts If your account is disabled, you may contact customer support to discuss reactivation options. Please note that reactivation is subject to specific terms and may involve certain conditions or fees.
Exceptions and Special Circumstances We understand that special circumstances (such as extended travel or medical issues) might prevent you from logging in. If you anticipate being unable to access your account for more than 30 days, please contact us in advance to make arrangements.
Customer Support and Assistance Our customer support team is available to answer any questions or concerns regarding this new policy. Please reach out to us through our support channels for assistance or further clarification.
Conclusion We appreciate your understanding and cooperation with this new policy. Regular logins are a simple yet vital part of maintaining the security and efficiency of our platform. We thank you for your continued support and look forward to serving you better.
Frequently Asked Questions
Why is this policy necessary?
- We need to identify active accounts to manage operational costs and maintain account security.
What happens if I don't log in within 30 days?
- Your account will be disabled, and any accumulated profits or credits will be forfeited.
Can I reactivate a disabled account?
- Yes, under certain conditions. Please contact customer support for more information.
What if I can't log in due to special circumstances?
- Contact us in advance to discuss potential exceptions or arrangements.
By adhering to this policy, you help us maintain a secure, efficient, and cost-effective platform for all our users. Thank you for your cooperation and understanding.