Key Requirements
This policy applies to all ETF traders with or without active Evaluations or Elite accounts. For information regarding Live Elite Login Policies, refer to the article here.
30-Day Login: Users must log in at least once every 30 days. This policy is crucial to identifying active accounts and optimizing platform resources.
Weekly Trade Requirement: All traders are required to execute at least one valid trade per account every calendar week. If you are unable to trade due to specific reasons, please notify ETF via the self-serve form available here.
Purpose of the Policy
Maintaining active accounts requires data storage, security, and ongoing support, all of which incur costs. Inactive accounts indicate a lack of engagement and are deactivated to free resources for active traders. Regular logins ensure efficient management and high-quality service.
Consequences of Non-Compliance
If a user does not log in within 30 days or misses a trade week:
Account Disabling: The account will be disabled, interpreted as voluntary abandonment.
Profit Forfeiture: All accumulated profits or credits in the account will be forfeited.
Exceptions for Special Circumstances
ETF understands there may be valid reasons for extended inactivity, such as medical issues or travel. If you anticipate being unable to access your account for over 30 days, please email support@etf.fund in advance to make necessary arrangements.