Why SumSub?
We use SumSub because it allows us to:
Understand Who You Are: Verifying your identity helps us ensure that we’re working with real people, not bots or bad actors. This means we can tailor our services to your needs and build a trusted relationship with you.
Keep Things Secure: SumSub’s advanced technology checks your details quickly and accurately, protecting you—and us—from fraud or misuse. It’s all about creating a safe space for everyone.
Stay Compliant: Rules and regulations around the world require us to verify our customers’ identities. SumSub helps us meet these standards effortlessly, so we can focus on serving you better.
Make It Easy: With SumSub, the verification process is fast and straightforward. Upload your documents, follow a few simple steps, and you’re good to go—no hassle, no delays.
How Does KYC Work?
When you verify your identity with us, SumSub steps in to handle the heavy lifting. It checks your ID or other documents using smart tools like AI and biometric analysis, ensuring everything matches up. This process not only keeps us in line with legal requirements but also helps us know you’re the real deal.
Why Does KYC Matter?
By using SumSub, we’re not just ticking boxes—we’re building a community we can trust. Knowing our customers means we can offer you a smoother, more personalized experience while keeping risks at bay. It’s a win-win!
If, for any reason, SumSub cannot verify your profile, we must comply with their decision and cannot alter it.
Can I Change My Name or Transfer My Account?
No. Once you complete your initial user account registration, the account must remain associated with the original user and email address. Ownership and identity cannot be changed.
Can I Update My Email Address?
No. The email address you used during registration is permanently tied to your account. We are not able to update, swap, or change the email address on an existing account. If you no longer have access to your original email, you will need to create a new account and start fresh with a new evaluation.
We recommend using a personal email address you always have access to, rather than an email address tied to an organization that could be deactivated.
Can I Update My Address?
Yes, address updates are allowed. If you’ve moved, you can request an update by providing valid proof of your new address. This helps ensure everything matches when you go through verification at payout.
Email support@etf.fund as soon as possible if your address has changed. Delaying this update may impact your payouts. Please do not delay informing us.
Can I Add an LLC or Business to My Account?
No, you cannot add an LLC to your user account. To sign up for Elite Trader Funding with a business or LLC account, you may do so only upon initial account creation.
You’ll need to complete KYC verification under the business
The business must belong to you
You must remain the primary owner of that business
Will Address or LLC Changes Affect My Payout?
Yes, it’s important that your account details match your verification information. To avoid delays:
Make sure your address is up to date
Ensure your payout details match your verified identity or business
Important Notes
We cannot accept changes to account ownership
All updates must go through KYC verification
Mismatched information may delay payouts or cause account closure as per the terms and conditions
Need Help?
If you need to update your address or have questions about trading as a business, email support@etf.fund. Our support team is here to help guide you through the process.