Important: Ensure you remove any sensitive information (e.g., passwords) from the HAR file before submission.
Steps for Chrome
Open Developer Tools: Use one of the following:
Keyboard shortcut: ⌘ + ⌥ + I (Mac), Ctrl + Shift + I (Linux), or F12 (Windows).'
Or, go to Chrome Menu > More Tools > Developer Tools.
Navigate to Network Tab: Select the Network tab to start capturing logs.
Disable Cache: Enable Disable Cache to ensure all resource requests are captured.
Reproduce the Issue: Refresh the page and perform actions that trigger the issue.
Save HAR File: Right-click the network records and select Save as HAR with content.
Review File for Sensitive Data: Remove any sensitive data using a text editor.
Steps for Firefox
Open Developer Tools: Go to Tools > Web Developer > Network or press F12.
Enable Persist Logs: Click the gear icon and select Persist Logs.
Reproduce the Issue: Refresh the page and replicate the issue.
Save HAR File: Right-click the network log area and choose Save all as HAR.
Edit File: Remove sensitive details before submitting to support.
Steps for Edge
Launch Developer Tools: Use F12 to open Developer Tools, then select the Network tab.
Refresh and Capture Logs: Reproduce the issue as the logs are recorded.
Export HAR File: Click Export as HAR and save the file.
Sanitize File: Ensure sensitive data is removed prior to sending.
Steps for Safari
Enable Developer Mode: Go to Safari > Preferences > Advanced and enable the Show Develop menu.
Access Developer Tools: Choose Develop > Show Web Inspector, then click the Network tab.
Start Timeline Recording: Reproduce the issue while capturing logs.
Save HAR File: Click the Export button and save your HAR file.
Send your sanitized HAR file to ETF Support for troubleshooting assistance. For further details, refer to ETF’s Help Center.