Important: Ensure you remove any sensitive information (e.g., passwords) from the HAR file before submission.

Steps for Chrome

  1. Open Developer Tools: Use one of the following:
  • Keyboard shortcut: ⌘ + ⌥ + I (Mac), Ctrl + Shift + I (Linux), or F12 (Windows).
  • Or, go to Chrome Menu > More Tools > Developer Tools.

     2. Navigate to Network Tab: Select the Network tab to start capturing logs.

     3. Disable Cache: Enable Disable Cache to ensure all resource requests are captured.

     4. Reproduce the Issue: Refresh the page and perform actions that trigger the issue.

     5. Save HAR File: Right-click the network records and select Save as HAR with content.

     6. Review File for Sensitive Data: Remove any sensitive data using a text editor.

Steps for Firefox

  1. Open Developer Tools: Go to Tools > Web Developer > Network or press F12.
  2. Enable Persist Logs: Click the gear icon and select Persist Logs.
  3. Reproduce the Issue: Refresh the page and replicate the issue.
  4. Save HAR File: Right-click the network log area and choose Save all as HAR.
  5. Edit File: Remove sensitive details before submitting to support.

Steps for Edge

  1. Launch Developer Tools: Use F12 to open Developer Tools, then select the Network tab.
  2. Refresh and Capture Logs: Reproduce the issue as the logs are recorded.
  3. Export HAR File: Click Export as HAR and save the file.
  4. Sanitize File: Ensure sensitive data is removed prior to sending.

Steps for Safari

  1. Enable Developer Mode: Go to Safari > Preferences > Advanced and enable the Show Develop menu.
  2. Access Developer Tools: Choose Develop > Show Web Inspector, then click the Network tab.
  3. Start Timeline Recording: Reproduce the issue while capturing logs.
  4. Save HAR File: Click the Export button and save your HAR file.

Send your sanitized HAR file to ETF Support for troubleshooting assistance. For further details, refer to ETF’s Help Center.