Collecting Logs through Console

Chrome

1. Open Developer Tools: Press Ctrl+Shift+I (Windows) or Command+Option+I (Mac).

2. Select Console: Navigate to the Console tab.

3. Reproduce Issue: Perform the actions that lead to the issue.

4. Save Logs: Right-click in the console, choose Save as..., select a location, and click Save.

Safari

1. Enable Console Access: Go to Safari > Preferences > Advanced and check the Show Develop menu.

2. Open Console: Select Develop > Show Error Console from the menu.

3. Reproduce Issue: Repeat the steps that trigger the problem.

4. Save Logs: Go to File > Save As..., select a save location, and confirm with Save.

Firefox

1. Open Web Console: Press Ctrl+Shift+K (Windows) or Command+Option+K (Mac).

2. Reproduce Issue: Conduct actions that recreate the error.

3. Save Logs: Right-click in the console, select Save All as HAR, choose a location, and click Save.

Edge

1. Open Developer Tools: Press F12 to launch Developer Tools.

2. Select Console Tab: Choose the Console tab from Developer Tools.

3. Reproduce Issue: Execute actions to recreate the issue.

4. Save Logs: Right-click, select Save as..., specify a location, and save.

Troubleshooting Tips

If console logs fail to appear, try these steps:

• Refresh the page.

• Clear cache and cookies.

• Ensure correct console shortcuts.

• Disable browser extensions if necessary.

By following these steps, you can efficiently gather and save console logs for troubleshooting. For further assistance, contact support.